Advance Customer Service PrestaShop Add-on

Version 1.2
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Advance Customer Service PrestaShop Add-on, FMEModules
This Help Desk PrestaShop Add-on by FMM is a comprehensive ticketing solution for your online business. It makes use of E-ticketing for complaint handling of the customers. When Customers faces some problem about your products/services or they want to get some information, they just have to submit an online ticket on your e-store. This ticket is tracked by the admin, who can reply the ticket or send to another department of his company. This ticketing system is loaded with different e-mail templates, pre-made replies and internal notes. Customers, from its end can check the ticket status and manage all the tickets.
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System Requirements

PrestaShop 1.6 or later

Top Features of Advance Customer Service PrestaShop Add-on

Advance Customer Service PrestaShop Add-on Feature

Introduction

This Help Desk PrestaShop Add-on by FMM is a comprehensive ticketing solution for your online business. It makes use of E-ticketing for complaint handling of the customers.

Advance Customer Service PrestaShop Add-on Feature

Customer End

A new tab for tickets is created in customers' accounts.

Advance Customer Service PrestaShop Add-on Feature

Post a New Ticket

Customers can post tickets from their accounts, they can attach files. Captcha is also provided to help preventing spam

Advance Customer Service PrestaShop Add-on Feature

Customers' Ticket Tracking

Customers can track all conversation and reply to any ticket easily.

Advance Customer Service PrestaShop Add-on Feature

Admin Back-end

Many functionalists are available for customization of help desk Management system.

Advance Customer Service PrestaShop Add-on Feature

Module Management

Admin can manage help desk module i.e. configure, disable, reset, Delete, un-install

Advance Customer Service PrestaShop Add-on Feature

Ticket Management for Admin.

Admin can manage all tickets from a central place from the back-office.Admin can click on any ticket to drill down to its details.

Advance Customer Service PrestaShop Add-on Feature

Details of the Ticket

Admin can know about more information about the ticket. Admin can change the settings of ticket as required. Select a pre-made reply or write any description in the text field. Tickets can be closed on reply.

Advance Customer Service PrestaShop Add-on Feature

Internal Notes

Admin can add internal notes for your support department.

Advance Customer Service PrestaShop Add-on Feature

Setting the status of ticket

Admin can set custom ticket status such as new, closed, pending etc.

Advance Customer Service PrestaShop Add-on Feature

Ticket Priorities

Admin can create custom ticket priorities and enter the color scheme as required.

Advance Customer Service PrestaShop Add-on Feature

Manage Departments

Create different Departments to handle ticket efficiently. Create signature for departments, which will be attached to all outgoing messages.

Advance Customer Service PrestaShop Add-on Feature

Manage Pre-made Replies

Enter label and text for premade reply.

Advance Customer Service PrestaShop Add-on Feature

Manage E-mail Templates

Customize e-mail templates as required.

Advance Customer Service PrestaShop Add-on Feature

Settings for Help Desk Module

Configure settings for for help desk module as required.

License & Pricing Information
$93.27
Commercial
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Advance Customer Service PrestaShop Add-on, Customer Support
This product comes with
Support
Ticket System
Source code
Open Source License; Encrypted
Knowledgebase
Manuals; Documentation
Extra Services
Custom Modifications
Publisher
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