Comm100 Live Chat

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction.

Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media connections with visitors. Visitors can move easily from Chatbot to text and audio/video chat.

As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service.

First released in 2009, Comm100 Live Chat has now grown to be a reliable product used by thousands of businesses around the globe. Flexible and scalable, Comm100 Live Chat works for businesses or organizations of any size and in any industry as long as they see the need of real time customer communication.

There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience.

For SMBs:
• Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions.
• Intuitive UI makes it easy to use for anyone.
• Flexible pricing makes it cost-effective for small businesses and easy to scale.
• Mobile friendly for both operators and visitors.

For Enterprises:
• Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for handling large workload properly, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, etc. for providing multi-channel support and many more.
• Industry leading security mechanisms including strong password policy, IP restriction, Credit Card Masking, PCI compliant secure form, Visitor Single Sign-On, LDAP Authentication and more.
• Able to provide 100% uptime with the patent-pending MaximumOn technology.
• Multiple deployment options. Shared, dedicated, on-premises? Your choice.
• On-demand custom development is available with dedicated deployment and on-premises deployment.
• Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.