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LiveAgent
Version 4.0
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LiveAgent is a multichannel Customer Service Software that helps you provide better support to your customers phone, email, chat, facebook and twitter. With features like Multilingual, off line support, gamification module, mobile support this Help Desk Software makes it easier to stay in touch with customers even when you are not in the office.
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Top Features of LiveAgent
Automatic ticketing
Our help desk software plugs into your e-mail and automatically transforms every customer inquiry into a a ticket
Live chat
The chat systems of this help desk software allow you to see what your customer types even before they send the message. You can also send attachments, see where your visitors are from, transfer the chats to other agents and much more.
Voice support
Live Agent haa is a built-in voice support that allows you to talk to customers over phone or pc to pc calls. You can receive calls directly on your computer. Live Agent uses Twillio for its voice call integrations. Get a 1-800 number for your customer service.
Facebook communication
Archive your Facebook communication in tickets. Categorize and search your Facebook posts and comments made by your customers with our help desk software
helpful feedback
By using Live Agent's contact forms, you will automatically transform every message into a ticket your agents can solve right away! Use a predefined form or create your own and collect additional data about your customers.
License & Pricing Information
$39/ agent & month
Commercial
Full featured multi-channel
engagement platform
all from Professional
Facebook support
Twitter support & Brand monitoring
Voice support
engagement platform
all from Professional
Facebook support
Twitter support & Brand monitoring
Voice support
$29/ agent & month
Commercial
best for companies focused on real-time communication;
all from Basic;
Live chat;
Website monitoring;
Feedback Management;
all from Basic;
Live chat;
Website monitoring;
Feedback Management;
$19/agent & month
Commercial
full size help desk and ticketing solution;
E-mail support;
Knowledge base;
Forum;
contact forms;
E-mail support;
Knowledge base;
Forum;
contact forms;
$1499
Commercial
20 agents included;
high performance multichannel help desk software ready to power large support teams;
multichannel customer support;
free installation on your server;
12 months of access to product updates;
24/7 support;
high performance multichannel help desk software ready to power large support teams;
multichannel customer support;
free installation on your server;
12 months of access to product updates;
24/7 support;
$799
Commercial
10 agents included;
complete multichannel support platform for companies with small support teams;
multichannel customer support;
free installation;
9 months of access to product updates;
24/7 support;
complete multichannel support platform for companies with small support teams;
multichannel customer support;
free installation;
9 months of access to product updates;
24/7 support;
$299
Commercial
3 agents included;
ideal multi-channel support software for startups and one-man businesses;
multichannel customer support;
free installation;
6 months of access to product updates;
24/7 support;
ideal multi-channel support software for startups and one-man businesses;
multichannel customer support;
free installation;
6 months of access to product updates;
24/7 support;
$99
Commercial
Ideal starter package - 1 agent included(each additional agent $99).
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