Advance Customer Service PrestaShop Add-on
PrestaShop 1.6 or later
Top Features of Advance Customer Service PrestaShop Add-on
Introduction
This Help Desk PrestaShop Add-on by FMM is a comprehensive ticketing solution for your online business. It makes use of E-ticketing for complaint handling of the customers.
Post a New Ticket
Customers can post tickets from their accounts, they can attach files. Captcha is also provided to help preventing spam
Module Management
Admin can manage help desk module i.e. configure, disable, reset, Delete, un-install
Ticket Management for Admin.
Admin can manage all tickets from a central place from the back-office.Admin can click on any ticket to drill down to its details.
Details of the Ticket
Admin can know about more information about the ticket. Admin can change the settings of ticket as required. Select a pre-made reply or write any description in the text field. Tickets can be closed on reply.
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